IT Support Technician / 1st and 2nd Line Engineer

Job Title: IT Support Technician

Location: Fradley, Staffordshire

Salary: £28,000 - £30,000 per annum

Job type: Permanent, Full Time - Monday to Friday 8:30am to 5pm

Kyocera SGS Precision Tools is a leading manufacturer of solid carbide cutting tools, renowned for designing high-performance solutions for machining challenging materials such as stainless steel and titanium. We support industries including aerospace, medical, power generation, and motorsports by solving complex manufacturing challenges and improving process efficiency.

We're entering an exciting phase of growth, relocating to the Midlands to bring Kyocera SGS and Kyocera Unimerco Tooling together under one roof-creating Kyocera's largest carbide tooling site in Europe.

As part of this expansion, we're looking for an IT Support Technician (1st / 2nd Line) to join our growing team at our European Headquarters in Fradley, Staffordshire.

About the role

You will play a hands-on role supporting a busy manufacturing, R&D, and office environment, acting as the on-site IT point of contact. Working within a small, friendly, and driven IT team, you'll provide responsive first- and second-line support, manage day-to-day IT tasks independently, and collaborate closely with colleagues across the wider business and global IT network.

This is an excellent opportunity for an experienced IT support professional who enjoys variety, responsibility, and the chance to develop their skills within a forward-thinking, technology-driven organisation.

Key duties

Provide 1st and 2nd Line IT support to on-site and remote users across the business

Act as the primary on-site IT contact, resolving issues and escalating where appropriate

Support and maintain IT infrastructure, including hardware, software, user accounts, and networked systems

Troubleshoot and resolve technical issues efficiently to minimise operational disruption

Manage IT onboarding and offboarding, including user accounts, access, and equipment

Assist with the rollout and support of new systems, devices, and technology initiatives

Maintain accurate IT documentation and user guidance, including SharePoint content

Contribute to continuous improvement, automation, and IT projects

About you

Essential

Proven experience in a 1st / 2nd Line IT Support role

Strong working knowledge of Windows 10/11 and Microsoft 365

Experience supporting Active Directory users and devices

Confident troubleshooting hardware, software, and connectivity issues

Strong communication skills and a proactive, problem-solving approach

Desirable

Exposure to Windows Server, Azure, Intune, or Microsoft 365 Admin tools

Basic networking knowledge (LAN, WAN, VPN, DNS, DHCP)

Experience in a manufacturing or operational environment

Relevant IT certifications (e.g. CompTIA, Microsoft)

What you'll get in return

We offer a competitive salary and a strong benefits package, including

22 days holiday plus bank holidays, increasing with service

40 hour working week with some flexibility around start and finish times

An extra paid day off on your birthday

Company pension with 5% employer contribution

Private medical insurance (after 12 months)

Health Cashback Plan

Group Life Assurance and Income Protection

Employee Referral Scheme

Regular social activities

…plus, more, all designed to support your wellbeing and reward your contribution.

Please note

Work hours are Monday to Friday 8.30 to 5pm including a 30 minute break for lunch.

If this role sounds perfect for you, please hit apply to submit your details to us!

Candidates with experience of; IT Helpdesk, IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, ICT Systems Engineer, IT Service Desk Technician, 2nd Line Support Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, IT Systems Support, IT Technician, 1st Line, Technical Support Engineer, Tech Support will also be considered for this role.