IT Support Apprentice

We have an exciting opportunity to work as an IT Support Apprentice for Sony!

About the role

As an IT Support Apprentice, you will assist in delivering IT support services for game development specialists while gaining hands-on experience across desktop support, service desk operations, and IT infrastructure. Including game development kits, audio visual technology and telephony. You will work closely with experienced engineers, contributing to day-to-day support tasks and developing your technical and professional skills.

Please note: Applicants must be 18 years old or over.

Responsibilities

Assist in providing IT support services to game development teams

Support the service desk by logging, updating, and resolving tickets within agreed SLAs under supervision

Help maintain day-to-day IT desktop support, including workstations, cabling, telephony, and software

Assist with desktop-related projects such as workstation upgrades, software deployments, and office moves

Carry out installation and basic configuration of hardware and software

Support the IT team in maintaining strong working relationships with the Development Studio

Help monitor service performance against SLAs and report issues to senior team members

Maintain accurate documentation of support activities and solutions

What you’ll learn

Developing knowledge of desktop security and asset management processes

Assisting with the management and distribution of IT peripherals

Learning how to optimise desktop and workstation performance

Gaining exposure to hardware and software selection processes

Understanding IT and information security policies and how they are applied in practice

Supporting the team in ensuring services align with current security policies and standards

What we’re looking for

A strong interest in IT support and technology

Basic understanding of desktop hardware, software, and operating systems (Windows, macOS, or Linux)

Willingness to learn about service desk operations and support processes

Good problem-solving skills and attention to detail

Strong communication and interpersonal skills

Ability to prioritise tasks and work effectively under guidance

A proactive and customer-focused mindset

The following experience would be beneficial

Exposure to IT environments or support roles (e.g., school, personal projects, or work experience)

Basic awareness of infrastructure concepts (e.g., Active Directory, DNS, DHCP)

Interest in the gaming or creative industry

Awareness of ITIL or IT service management concepts

Entry requirements

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

GCSE Maths and English (or equivalents) at grades 3+ (D or above)

Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 37.5 hours per week, 9am to 5:30pm with a 1-hour unpaid lunch break

Benefits

PlayStation perks such as free 1 party games and free PlayStation Plus subscription

Pension scheme

Life assurance

Income protection

BUPA private medical & dental insurance

25 days annual leave per year, plus discretionary 3 day summer wellness break and discretionary shut down over Christmas

Buy or sell up to 5 days holiday

Flexible working hours

Family friendly parental leave policies

Up to 35% off Sony brand products

Subsidised on-site café

On-site gym

Free eye test and glasses voucher

Mental wellbeing programme

As well as a range of employee funded optional benefits

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.