IT Support Engineer

IT Support Engineer

Location: Manchester (Hybrid - 2 days on-site, 3 days from home)

Salary: Up to £26,500 per annum

Contract Type: Full-time, Permanent

Experience Required: Minimum 1 year in an IT support role

About the Role

We are looking for a motivated and technically capable IT Support Engineer to join our team based in Manchester. This is a fantastic opportunity for someone with at least one year of hands-on IT support experience who is looking to grow their career in a collaborative and fast-paced environment.

You will be the first point of contact for all IT-related queries, providing efficient and professional support to end users across the business. The role offers a flexible hybrid working arrangement - 2 days on-site in Manchester and 3 days working from home.

Key Responsibilities

Provide 1st and 2nd line technical support to end users via phone, email, and ticketing system

Diagnose and resolve hardware, software, and network issues in a timely manner

Set up and configure laptops, desktops, mobile devices, and peripherals

Manage user accounts and permissions using Active Directory / Microsoft 365

Maintain and update the IT asset register and documentation

Escalate complex issues to senior IT staff or third-party vendors where appropriate

Support onboarding of new starters, including equipment setup and system access

Assist with IT projects and infrastructure improvements as required

Ensure IT procedures and security policies are followed across the business

Contribute to the continuous improvement of IT support processes and documentation

Required Skills & Experience

Minimum 1 year of experience in an IT support or helpdesk role

Strong knowledge of Windows 10/11 operating systems

Experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)

Familiarity with Active Directory - creating and managing user accounts and groups

Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)

Experience troubleshooting hardware issues (laptops, desktops, printers, peripherals)

Good understanding of IT security best practices

Strong communication skills with the ability to explain technical issues to non-technical users

A proactive, can-do attitude with excellent problem-solving skills

Ability to manage and prioritise a varied workload effectively

Desirable Skills

Experience with an IT ticketing system (e.g. Freshdesk, Jira Service Management, Zendesk)

Knowledge of Azure Active Directory / Entra ID

Familiarity with remote desktop tools (e.g. TeamViewer, AnyDesk)

CompTIA A+, Microsoft certifications, or equivalent qualifications

Experience working in a manufacturing or industrial environment

Exposure to basic PowerShell scripting or automation

What We Offer

Salary up to £26,500 depending on experience

Hybrid working - 2 days on-site in Manchester, 3 days from home

Pension scheme

25 days annual leave plus bank holidays

Supportive team environment with room to grow

Opportunities for training and professional development

How to Apply

To apply, please submit your CV with your most up to date experience and why you are interested in this role.

This position is being recruited confidentially.

Further details about the employer will be shared with shortlisted candidates.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.