IT Support Engineer

Join a growing Yorkshire MSP where you’ll support varied clients, work across Microsoft environments and keep building your technical skills.

IT Support Engineer (1st/2nd Line) Heckmondwike, West Yorkshire, WF16 0LS £26,000 to £31,000 per annum, depending on experience Full-time | Permanent

ISL Technology is looking for a skilled and customer-focused IT Support Engineer to join its growing technical support team.

This is a varied 1st/2nd line role supporting a diverse client base across Yorkshire, both remotely and onsite where required. You’ll work across Microsoft environments, service tickets, routine maintenance and client projects, with the chance to develop your technical experience in a supportive MSP setting.

Previous MSP experience would be beneficial, but strong customer-facing IT support experience will also be considered.

What’s on offer

£26,000 to £31,000 salary

full-time permanent role

varied MSP environment

exposure to different technologies and client sites

supportive, close-knit team

technical development opportunities

immediate start available, with notice periods accommodated

What you’ll be doing

managing support calls and service tickets

resolving 1st and 2nd line IT issues

supporting Microsoft 365, Active Directory, Group Policy, Windows Server and Windows 11

carrying out routine server and desktop maintenance

supporting client projects

maintaining service levels and client documentation

delivering clear, professional customer service

What we’re looking for

You should ideally have 3 to 4 years’ experience in IT support, with the confidence to support clients professionally and solve technical issues across varied environments.

Essential skills include

Microsoft 365

Active Directory and Group Policy

Windows Server and Windows 11

networking fundamentals, including routers and switches

strong customer service skills

good attention to detail and organisation

Experience with Azure / Entra ID, Hyper-V, VMware, Intune, endpoint management or SharePoint would be useful.

Why join ISL Technology?

ISL Technology is a growing, family-run IT services provider supporting businesses across Yorkshire. You’ll join a close-knit team that values collaboration, technical development and delivering excellent customer service.

This is a strong opportunity for an experienced IT Support Engineer who wants variety, client exposure and the chance to build broader MSP experience.