IT Support Apprentice

About Connectus Group

Connectus Group Limited has over 20 years of experience delivering managed services to public sector clients, technology partners, schools, SMEs, and large corporations across the UK. Our solutions empower businesses to work faster, smarter, and more securely. We offer services in connectivity, network and cybersecurity, voice, IT support, and data storage and backup

Responsibilities

Act as the first point of contact for IT support queries via phone and email

Log and manage incidents using service management tools

Resolve issues in line with SLAs or escalate to second/third-line support when necessary

Attend customer sites for installations and troubleshooting

Assist in building and supporting VOIP platforms and full-fibre networks

Maintain accurate documentation for hardware and software systems

Support senior engineers on projects and complex faults

Desirable skills

Windows 11 and Office 365

Basic networking concepts

LAN/WAN technologies (routers, switches, firewalls)

Fibre optic communications

VOIP, SIP, ISDN

Broadband technologies (ADSL/VDSL, FTTC, FTTP, Point-to-Point)

Strong customer service focus

Proactive and able to work under pressure

Good initiative and problem-solving skills

Full UK driving license

Entry requirements

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

GCSE Maths and English (or equivalents) at grades 3+ (D or above)

Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: Monday to Friday, 8am - 5pm

Benefits

Extra holiday for your birthday

Ability to take up to 5x unpaid annual leave days

Length of service awards

Free on-site parking

Study support

Team-building and social events

Free tickets to sporting events with hospitality

Referral bonuses

Future prospects

Opportunity to progress within a growing technical organisation.

About QA

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.