IT Support Engineer

Role: IT Support Engineer Location: Bromsgrove (Hybrid Working) Salary: £30,000 + Paid Certifications

Are you an enthusiastic IT Support Engineer looking to develop your career in a supportive, modern, and fast-growing tech environment?

This is a fantastic opportunity to join a friendly MSP-style team where you'll work with a wide range of technologies, gain hands-on experience, and receive fully funded certifications to help you progress in your career.

The Role

You'll play a key part in delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as:

Windows 10/11 & Windows Server

Microsoft 365 (Teams, Exchange, SharePoint)

Networking (DNS, DHCP, firewalls, switches, VPNs)

VMware & Virtualisation

Azure cloud services

Hardware troubleshooting & device configuration

General IT support, ticket management, and customer communication

This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow their skills in a structured, well-supported environment.

What You'll Be Doing

Resolving user issues across desktops, servers, cloud and network environments

Supporting the second and third line engineers in technical issues and projects when required

Monitoring systems, escalating complex issues, and helping improve processes

Collaborating with senior engineers to expand your technical knowledge

Providing excellent customer service with a proactive mindset

What We're Looking For

1-2 years' experience in an IT support or helpdesk role

A solid understanding of Microsoft technologies and basic networking

A passion for learning and improving your technical skills

Strong communication skills and a customer-focused approach

Someone who enjoys problem solving and working as part of a team

What's in It for You

£30,000 salary

Hybrid working

Paid professional certifications (Microsoft, Networking, Security etc.)

Great culture, supportive management, and ongoing career development

Exposure to modern technologies across cloud, virtualisation, networking and more

Opportunity to progress into 2nd line, cloud, networking or project roles

If you think this role could be the ideal next step in your career we want to hear from you!

Apply now with an up-to-date CV to be considered.