Senior Product Manager

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

You’ll manage the roadmap: capture work from a wide range of inputs, understand and prioritise this work so your team is always working on the most impactful projects

You’ll deeply know the problems that you’re tackling through research and regular interaction with customers; define and frame those problems for the team

You’ll collaborate with your team in thinking big, to imagining future solutions that solve these problems

You’ll scope these solutions to their smallest coherent state to ship to customers as early as you can

You’ll constantly evaluate if your solutions have solved the problem through quantitative and qualitative measures, both in beta’s and after full release.

You’ll own and maintain the quality of the product areas your team are responsible for; deliver world-class software in every release.

You’ll motivate a group of committed, smart people to do the best work of their careers

What skills do I need?

5+ years experience in product, with a proven track record of shipping impactful products.

Experience collaborating with multiple teams and juggling several projects at once

You have a strong track record of effectively collaborating with design and are passionate about the end user experience

Demonstrable experience of leading a team

You can clearly communicate product decisions and the rationale behind them. You’re comfortable making decisions without consensus. You can help others make decisions by being persuasive. You are excellent at stakeholder management.

You have deep experience working with both qualitative customer insights, and quantitative customer data to inform decisions. You’ve conducted user research, a/b tests and have worked closely with design researchers and analysts.

You’re entrepreneurial; you don’t need direction; you're self driven.

You’re organised, not ad hoc.

You’re able to easily switch between thinking creatively and analytically.

Benefits

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

Competitive salary and equity in a fast-growing start-up

We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

Regular compensation reviews - we reward great work!

Pension scheme & match up to 4%

Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

Flexible paid time off policy

Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too

MacBooks are our standard, but we also offer Windows for certain roles when needed.

#LiHyrid

Policies

Fin has a hybrid working policy. We believe that working in person helps