Senior Product Manager - User Experience

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity? 🤔

You will drive the strategy and implementation for the New User Experience (NUX) of Intercom. This will involve going deep on the customer journey from signup to activation to create a fundamentally better experience for our new customers and deliver business results.

You’ll manage the roadmap: capture work from a wide range of inputs, understand and prioritise this work so your team is always working on the most impactful projects

You’ll deeply know the problems that you’re tackling through research and regular interaction with customers; define and frame those problems for the team

You’ll collaborate with your team in thinking big, to imagining future solutions that solve these problems

You’ll constantly evaluate if your solutions have solved the problem through quantitative and qualitative measures, both in beta’s and after full release.

You’ll own and maintain the quality of the product areas your team are responsible for; improving the product experienc