Senior Product Manager, Pricing & Packaging

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity? 🤔

Intercom is reshaping our go to market approach, including how we monetize our offerings. We are overhauling our legacy pricing and packing, our systems, and how we work. We are making significant investments to reduce complexity, support faster growth, and increase customer satisfaction.

The role we are looking to fill will be pivotal in helping us achieve success. You'll be iterating our pricing and packaging, monetizing new offerings, and creating delightful customer experiences. You’ll directly lead a talented team across engineering, design, and data science. You’ll also partner deeply with sales, growth, finance, and R&D, among others.

This role will report to the director of product for monetization and will be high visibility and high impact, regularly working with senior executives and leading some of the most important projects at Intercom.

What will I be doing? 🚀

You’ll lead high-impact monetization projects, partnering closely with many teams acr