Senior Product Manager - Reporting & Insights

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity? 🤔

Intercom is the next generation customer service platform, built for an AI-first world. We are the only platform that combines an AI Bot + AI Help Desk + Proactive Support tools into one seamless platform. The role we’re looking to fill is a career defining opportunity for someone passionate about product management and wants to lead a world-class team of engineers, designers, and researchers in our Automation Group.

The successful candidate will join an exciting new team, solving for support leaders in Intercom’s all-in-one AI Support Platform. Alongside UX and engineering, you’ll be working to create an effortless AI-first user experience, helping leaders understand and optimise their support quality and performance. If turning complex problems into easy to use software is your strength, we want to hear from you. This is a highly ambitious and highly rewarding space for candidates looking to drive impact in emerging tech.

What will I be doing? 🚀

You’ll del