Merchant Operations Associate - Merchant Experience

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

About the Role

As a Merchant Operations Associate, you’ll help improve the day-to-day experience for our merchant partners. Your main focus will be keeping menus accurate and up to date, and supporting merchants with any issues related to equipment or content. You’ll work closely with internal teams to solve problems quickly and make sure everything runs smoothly on the platform. You’ll also help spot recurring issues and suggest simple improvements.

This role is well suited for someone with 2+ years of support or contact centre experience who is comfortable responding fast, handling large data sets, operational complexity, spotting patterns, and driving improvements across workflows.

What you’ll be doing

Create, update, and maintain menus for merchant partners

Ensure menu content is accurate and meets quality standards

Support and troubleshoot issues related to equipment and tools

Guide merchants on how to use self-service tools

Work with internal teams to solve issues and improve processes

Help identify recurring problems and suggest improvements

Our humble expectations

2+ years of experience in support, operations, or similar roles

Strong attention to detail and structured way of working

Comfortable using different systems and tools

Good