Project Manager - Merchant Operations

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

The role

Merchant Operations (MOps) ensures compliance for new and existing customers through first-line teams (CDD, Credit Risk, Fraud, Card Scheme Ops, AML). Evolving customer needs, products, and regulations make compliant journeys complex and our teams require a reliable infrastructure for growth.

The new MOps Excellence team supports this function with tool stack, priority projects and product enablement, empowering them to focus on customers and enhance productivity, growth and operational excellence. One of our goals is to unify the MOps tool stack and boost operational efficiency and data reliability. It’s our mission to scale the organization through an unified, tool-centric framework that harmonizes rigorous risk integrity with a customer-first mindset.

About the role

We are looking for a proactive, detail-oriented and strategic Project Manager to join our Merchant Operations Enablement team. In this role, you will be responsible for executing several projects, aligning with the overall MOps strategy. This role involves close cross-functional collaboration with subject matter experts to address inefficiencies and ensure project execution according to plan.

What you’ll do

Project Management: Drive the execution of projects from initiation to closure, including defining scope, creating detailed project plans, tracking progr