Merchant Operations Associate – Complex Escalations, Part-time

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

About the Role

As a Merchant Operations Associate (part-time), you’ll handle more complex merchant cases escalated from Support and internal teams. These can include topics like ownership changes, contracts, payments, or offboarding. You’ll investigate each case, speak with merchants when needed, and make clear decisions that balance merchant experience with Wolt’s policies. You’ll also work closely with other teams to find the right solutions.

This role suits someone with a few years of experience who is confident handling complex issues and difficult conversations.

What you’ll be doing

Handle and resolve complex merchant cases

Investigate issues using data, systems, and internal notes

Contact merchants when needed to clarify situations

Make clear, well-documented decisions

Work with teams like Finance, Sales, and Support

Identify process improvements and recurring issues

Help improve workflows and ways of working

Our humble expectations

A few years of experience in support or similar roles

Experience handling complex or sensitive cases

Strong problem-solving and decision-making skills

Comfortable working with systems and data

Clear and confident communication skills

Fluent in Danish and English

What we offer

😎 Cool office in Copenhag