Operational Excellence Manager - Merchant Operations

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

About the role

The Merchant Operations (MOps) Excellence team is the backbone of our first-line defense (CDD, Credit Risk, Fraud, AML). As our product suite and global regulations evolve, the "compliant journey" becomes increasingly complex.

We are not looking for a traditional Project Manager to simply track deadlines. We are looking for an Excellence Manager who will take ongoing ownership of the operational health and readiness of our business. You won't just deliver a project and move on; you will ensure that our operations are aligned, visible, and prepared for every launch, migration, and strategic shift.

In this role, you are the guardian of operational health. You will sit at the intersection of Product, Compliance and Merchant Ops, ensuring that every change, new launch or migration isn't just "delivered," but is successfully integrated into our ecosystem. You will move beyond tracking deadlines to exercising high-level judgment- assessing business impact, identifying structural bottlenecks, and ensuring our first-line teams have the visibility and confidence to scale. If you are a structured, business-minded problem solver who thrives in ambiguity, this is your opportunity to drive true operational excellence.

What you’ll do

Assess Business Impact: Move beyond the "what" to the "how." You analyze how new products or regulat