1st Line Support Engineer

Plug into Fujitsu—your next role is just a click away

Reed Talent Solutions are working in partnership with Fujitsu on the search for a 1st Line Support Engineer at their Birmingham site.

1st Line WAN Network Engineer - Birmingham (On-site) | £15/hr | Temp Contract

Start Date: ASAP - 6-month rolling contract

Working Pattern: 4 days on (7am-7pm), 4 days off, 4 nights on (7pm-7am), 4 nights off

Monday - Friday: 9am - 5pm during training

The Opportunity: Are you ready to take the next step in your networking career? Whether you're an experienced 1st Line Network Engineer or looking for a fresh challenge, this is your chance to join a dynamic 24/7 operations team supporting a global customer WAN estate.

This role is ideal for someone with a solid foundation in networking who’s eager to grow into more advanced technical roles. We’ll support your development every step of the way.

You don’t need to tick every box, we value potential, people looking for a career change, transferable skills, and a willingness to learn.

What You’ll Be Doing

Act as the first point of contact for WAN-related incidents and alerts

Perform triage, basic configuration, and 1st line troubleshooting

Monitor and maintain global network infrastructure

Reviewing and understanding network topology diagrams

Conduct impact assessments and provide detailed feedback to customers

Support the 1st Line shift team with day-to-day operations

Manage PKI certificate renewals

Essential skills and behaviours

Strong attention to detail and an organised approach to work

Good communication skills, with the ability to explain information clearly

A proactive, positive, and collaborative mindset

Comfortable working in a fast-paced environment

Process orientated

Helpful but not essential

Awareness of routers and switches

Understanding of network designs and topologies

Experience with IT and the Change process

CCNA certification (or working towards it)

ITIL fundamentals

Career development

This role offers a genuine pathway into broader 1st Line Network Support and beyond. You’ll gain hands-on exposure to real-world network environments, supported by experienced colleagues, with opportunities to learn, grow, and progress your career over time.

Crossover Skills

You might already work in IT, or you might be looking for a career change. Skills from the following roles (or similar) can transfer well into this position:

Network Change Coordinator or Planner

Junior Network Engineer / Network Technician

Service Delivery or Service Management Analyst

Service Desk Analyst

Incident Analyst

Network or IT Field Engineer

1st Line NOC Analyst / Engineer

Where to Apply

Apply now with your most up-to-date CV. A member of the Reed team will be in touch to guide you through the next steps, which includes a telephone interview with Reed, interview with Fujitsu, and pre-employment vetting via Reed ahead of your start date.