1st Line IT Support

1 Line IT Support Tamworth (5 days on-site) £24,000 - £26,000 + Training + Progression + Benefits

Are you a customer-focused IT professional looking to develop your career in a fast-paced support environment where you will be the first point of contact and make a real impact on user experience?

This is a great opportunity to join a growing IT team where you will provide front-line support to end users, handling a wide range of service requests via phone, email and ticketing systems. You will be responsible for diagnosing and resolving first-line technical issues, ensuring high levels of customer satisfaction.

In this role, you will support users with hardware, software and access-related queries, escalating more complex issues where required. You will also maintain accurate records in the ticketing system and contribute to continuous improvement through documentation and knowledge sharing.

The ideal candidate will have strong communication skills, a problem-solving mindset and a solid understanding of IT support fundamentals. This is a fantastic opportunity for someone looking to build technical expertise and progress within IT support.

The Role

First point of contact for IT service requests via phone, email and ticketing tools

Troubleshoot hardware and software issues at first-line level

Escalate complex issues to appropriate teams

Maintain accurate ticket records and documentation

Support user account management and access requests

The Person

Previous experience in an IT support or service desk role (desirable)

Strong communication and customer service skills

Basic knowledge of IT systems, hardware and software

Organised with good attention to detail

Keen to learn and develop technical skills

Reference Number: BBBH275922

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates.