Adzuna
1st Line Support Analyst
Chorus
Bristol, UK
£22,088 – £22,088
Full-time
3 days ago
Key Responsibilities Engage with customers via multiple channels (including phone, email and service portal), providing efficient and effect…
Salary: £24,000 - 26,000 per year Requirements: Previous experience in an IT support or service desk role is desirable Strong communication and customer service skills Basic knowledge of IT systems, hardware, and software Organised with good attention to detail Keen to learn and develop technical skills Responsibilities: Be the first point of contact for IT service requests via phone, email, and ticketing tools Troubleshoot hardware and software issues at first-line level Escalate complex issue…
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