Workplace Experience Coordinator

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT TO EXPECT

We are seeking a dynamic Workplace Experience professional to oversee the daily operations of our Paris office and play a key role in its ongoing growth and development. In this role, you will not only support our local team but also collaborate with colleagues across Braze to drive global workplace and employee experience initiatives.

As our Paris office expands, we’re looking for builders - resourceful, hands-on individuals who thrive in ambiguity and can create structure where needed. This position sits within the People Team and reports to the Regional Manager, Workplace Experience - EMEA.

Braze is a fast-paced, rapidly growing company, and we need a self-starter who exercises sound judgment, takes initiative, and proactively enhances the employee experience. You’ll maintain a strong pulse on the needs of our Paris employees and be adaptable to evolving global conditions and workplace dynamics. This role will be required to be in-office 5 days per week.

WHAT YOU’LL DO

Support the upcoming office relocation project, ensuring a smooth transition and efficient setup.

Oversee day-to-day workplace operations, managing services such as food and beverage programmes, office supplies, mail, packages, and general office upkeep to deliver a seamless employee experience.

Deliver exceptional customer service to all who enter the Paris office, upholding Braze’s high standards of hospitality.

Monitor and respond to workplace service tickets, maintaining a customer-focused mindset to ensure top-tier service for Paris employees.

Own the planning and execution of local events and activations, including holiday celebrations, mixers, ERG events, and employee engagement programming, collaborating with the local culture committee to ensure a high-quality and consistent employee experience.

Support workplace occupancy and desk management, partnering with the wider Workplace Experience team to facilitate hybrid working practices.

Lead the local new hire onboarding experience by delivering office orientations, workplace tours, and creating meaningful connections for new employees.

Collaborate on the implementation of global workplace programmes, policies, processes, and tools, ensuring local needs and requirements are represented.

Build strong relationships with cross-functional partners, including IT, Finance and People teams, serving as a trusted workplace partner.

Engage regularly with employees and local leadership to understand workplace needs, gather feedback, and identify opportunities to improve the office experience.

Manage relationships with vendors and service providers, coordinating maintenance, repairs, and workplace services to ensure operational excellence.

Act as the primary point of contact for building management, ensuring effective communication and prompt resolution of facilities-related issues.

Partner with Procurement and Workplace Experience lead