Support Team Lead

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you an experienced customer support professional with leadership experience and a passion for delivering exceptional service? Does leading a support team within one of Europe’s fastest-growing tech companies sound like your next adventure?

We’re looking for a Support Team Lead to join our Customer Support team in Romania.

With our excellent customer service, the Support team is the glue that holds the marketplace together. We ensure everything runs smoothly between customers, courier partners, and merchants. As our new Support Team Lead, you’ll guide and inspire your team to deliver world-class support and create experiences that leave a smile on every user’s face.

At Wolt, we move fast, stay humble, and always put people first. 💙

What you’ll be doing

Lead by example and champion a strong customer-obsessed mindset

Inspire, coach, and develop a high-performing support team

Hire, onboard, and mentor new team members

Monitor team performance and ensure SLAs and CSAT targets are met

Analyze data and performance trends to identify improvement opportunities

Turn insights into clear, actionable plans

Collaborate closely with cross-functional teams and local stakeholders

Support operational improvements and process optimization

Leverage AI tools