Support Team Lead

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you an experienced customer support professional with leadership experience and a passion for delivering an exceptional service? Does leading a support team within one of Europe’s fastest-growing tech companies sound like your next adventure?

We’re looking for a Support Team Lead to join our Support team in Serbia, working fully remotely!

With our excellent customer service, the Support team is the glue that holds the marketplace together. We make sure everything runs smoothly between customers, courier partners, and merchants. As our new Support Team Lead, you’ll guide and inspire your team to deliver world-class support and create experiences that leave a smile on every user’s face.

Join one of Europe’s fastest-growing tech companies and lead a high-impact support team in Serbia. You’ll combine leadership, problem-solving, and innovation to help us deliver an exceptional experience for our customers, partners, and couriers every day.

At Wolt, we move fast, stay humble, and always put people first. 💙

What you’ll be doing

Leading by example: You’ll show what being customer-obsessed really means. At Wolt, every interaction is more than solving a problem — it’s a chance to make someone’s day.

Diving into data: You’ll analyze trends, find improv