Support Team Lead

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you an experienced customer support professional with leadership experience and a passion for delivering exceptional service? Does leading a support team within one of Europe’s fastest-growing tech companies sound like your next adventure? If so, we’d love to chat.

With our excellent customer service, the Support teams are the glue that holds the Wolt marketplace together. We ensure that operations between customers, merchant partners, and courier partners run smoothly every day. As our next Support Team Lead for Lithuania, you’ll manage a local Support team and inspire a consistently high standard of service across the market.

In this role, you’ll combine people leadership, analytical thinking, and a strong ownership mindset to continuously improve how support is delivered. This is a great internal growth opportunity for someone ready to lead, influence, and create impact at scale.

What you’ll be doing

Leading by example: Show what customer-obsession truly means at Wolt by setting a high bar for quality, tone of voice, and ownership in customer interactions

Analyzing and optimizing: Identify patterns and trends in incoming support requests, translate insights into actions, and drive continuous improvements using data and reporting

Strategizing