Sales Representative

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility to retain, upsell, and/or cross-sell Beer52 products to subscribers, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

Answer inbound retention calls

Maintain positive customer relationships, provide customer resolution/ education and negotiate using retention offers

Retain customers in compliance with Beer52 guidelines and protocols

Attend 1:1, meetings, huddles, & trainings

Attend cross-trainings and upskilling

What you’ll bring

Excellent communication, problem-solving, and negotiation skills

Positive energy and can-do attitude

A person with high regard for integrity and diligence

Critical thinking with technical and language proficiency

Ability to work independently and efficiently with minimal supervision

Empathy, emotional intelligence, and resilience

Effective time management and multitasking abilities

An interest/passion for Craft Beer and Wine - ideal but optional

What we offer

Competitive Compensation: Beyond the standard package plus language premium.

Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, and generous leave benefits.

Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus a