Inside Sales Representative

Greys Specialist Recruitment are partnering with a well-established, award-winning testing services business based in Warrington to recruit an Inbound Sales Representative.

Following a record financial year and continued growth, the business is looking to strengthen its Direct-to-Consumer sales team.

This is a genuine warm inbound sales role. Customers are already interested in the services and will either call directly or submit an online enquiry. There is no cold calling but you will still be expected to take ownership of the conversation, understand what the customer needs and convert enquiries into sales.

The services can be sensitive and sometimes complex, so this role will suit someone who knows how to sell without being overly pushy. Someone who can ask the right questions, explain products clearly and build trust quickly.

The Role

You’ll join a small, high-performing consumer sales team handling a high volume of inbound enquiries, with the team regularly dealing with 80+ inbound calls per day.

You’ll be responsible for

Handling inbound calls and online enquiries from prospective customers

Understanding customer requirements and recommending the most appropriate service

Converting warm enquiries into sales

Following up leads that do not convert on the first interaction

Identifying opportunities to upsell and cross-sell where appropriate

Managing your own pipeline through Salesforce

Working towards individual sales targets, KPIs and call quality standards

Maintaining accurate customer records and completing relevant administration

Providing a professional, consultative and empathetic customer experience

Developing a strong understanding of the company’s products and services

What We’re Looking For

We’re looking for someone with proven telephone-based sales experience who is comfortable working in a target-driven environment.

You don’t need to have worked within testing or healthcare previously. What matters is your ability to have quality conversations with customers, understand their requirements and confidently take them through to a sale.

You’ll ideally have

Previous experience in inbound sales, telesales, inside sales or a customer-focused sales environment

A consultative approach to selling, with strong questioning and listening skills

Experience working towards sales targets and KPIs

The confidence to handle sensitive or complex customer conversations professionally

Strong communication and relationship-building skills

Experience using a CRM system; Salesforce would be advantageous

Good organisation and attention to detail

A commercial mindset and genuine motivation to earn commission

Good IT skills, including Microsoft Office, Word and Excel

Experience within telecoms, financial services, insurance, regulated services, healthcare or another complex inbound sales environment would be particularly relevant.

What’s On Offer

£26,425 basic salary, dependent on experience

£10,000 OTE on top of basic salary

Top performers earning £45,000+

Hybrid working – 3 days in the office / 2 days from home

Wednesday as a fixed office day, with flexibility around the remaining office days

Company pension

Free healthcare

Life insurance

Enhanced maternity and paternity leave

Enhanced sick pay

Bereavement leave

Health and wellbeing programme

Cycle to work scheme

Free on-site parking

If you’re an experienced sales professional who enjoys speaking to customers, understands consultative selling and wants to join a growing business where there is genuine earning potential, we’d like to hear from you.

Please contact Adam at Greys Specialist Recruitment for a confidential chat