Renewals Manager

MongoDB is looking for a driven, results-oriented, and experienced Renewal Manager (Senior IC) to join our Renewals Team in the EMEA region. In this role, you will play a key part in delivering a world-class renewal experience for our customers across the UK, Nordics, and Benelux markets, while driving strong retention outcomes for MongoDB’s business.

Success in this role requires exceptional communication and interpersonal skills, operational excellence, advanced deal formulation and negotiation experience, and the ability to build solid relationships with internal stakeholders. We are looking for a senior professional who thrives in a fast-paced, ever-changing environment and who is motivated by the opportunity to have a major impact on their team, customers, and MongoDB's business.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

What You Will Be Doing

As a Renewal Manager at MongoDB, you will be responsible for managing the commercial renewal process for our Enterprise Growth customer base, ensuring the seamless continuation of their partnerships with MongoDB and maintaining strong customer relationships. You will work closely with our Sales and Customer Success teams to offer an outstanding customer experience, ultimately contributing to the growth and retention of our customer portfolio within your territory.

Renewal Management

Proactively manage the end-to-end renewal process for assigned customer accounts, owning timelines, coordination, and execution to drive high retention outcomes and maximize Renewal Rates

Work strategically on upcoming renewals, engaging with customers 120 days in advance to secure timely, predictable renewals

Prepare complex renewal quotes and contracts, ensuring accuracy and strict compliance with company policies

Customer Engagement & Services Attachment

Build and maintain strong relationships with key customer stakeholders to understand their consumption patterns, business needs, and challenges

Act as a trusted commercial advisor to customers, providing insights and solutions to maximize the value they receive from MongoDB, including the strategic integration of Professional Services

Data Analysis & Forecasting

Utilize data and reporting tools to track renewal performance, accurately forecast risk and revenue, and proactively identify at-risk accounts. Knowledge of Tableau and Salesforce are a plus!

Provide regular, detailed updates to the EMEA management team on renewal status, forecasts, and key performance metrics

Cross-functional Collaboration

Work closely with Sales, Customer Success, Legal, and Finance to ensure a highly coordinated, frictionless approach to renewals and expansions.

We're Looking for Someone With

Experience: 5+ years of customer-facing sales, account management, or revenue-carrying experience within a fast-paced, competitive SaaS or technology environment

Track Record: A proven history of quota-carrying experience with a focus on closing renewals, managing commercial outcomes through to execution, and consistently exceeding targets (Excellence clubs, awards!)

Negotiation Skills: Strong problem-solving, organization, and commercial negotiation skills, with experience handling complex contractual terms

Communication: Outstanding verbal and written communication skills, with the ability to confidently present to a diverse, senior audience both internally and externally

Agility: The ability to effectively prioritize and manage a high volume of concurrent opportunities in a dynamic environment

Relationship Building: A natural talent for building solid, collaborative relationships with internal cross-functional teams and external stakeholders

Domain Knowledge: Prior exposure to database, cloud, and infrastructure technology is highly preferred

Location requirement: Must be based in, or willing to relocate to, Dublin, Ireland

Why Join Now

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