KeyStep
Renewals Manager
Asana
US - Remote West
Full-time
Remote
1 day ago
The Renewals team plays a crucial role in Asana's success by collaborating with both customers and multiple cross functional teams. As a Ren…
As a member of our Renewals team, you will be instrumental in defining, testing, and growing a renewals model that balances high volume scale with top-down positioning. The Renewals team is an integral part of Asana's success, partnering with customers and internal stakeholders such as Account Executives, Customer Success Managers & Finance to ensure Asana customers are set up for continued success from their Asana investment. Your primary focus will be managing client renewals to maximize retention, identify expansion opportunities, and drive a high degree of customer satisfaction.
This role is based in our Munich office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.
What you’ll achieve
Secure and Retain Revenue: Protect revenue, incentivize multi-year agreements, and secure renewal contracts in advance of expiration.
Close Renewals: Understand customer needs and demonstrate account management capabilities to bring renewals to closure.
Engage Key Stakeholders: Partner with decision-makers to identify customer requirements, budget, core stakeholders, and approval processes while uncovering roadblocks to ensure on-time commitments.
Manage Territory Processes: Own and execute the quote-to-close processes for all renewals within an assigned territory.
Defend Market Share: Effectively defend against competitive pressures.
Forecast Accurately: Maintain and report an accurate rolling 90-day forecast of renewals.
Cross-Functional Collaboration: Communicate and effectively partner with Deal Desk, Sales Operations, Legal, Finance, and Sales Management to navigate complex customer requests.
Drive Process Efficiency: Assist with enhancing and
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
The Renewals team plays a crucial role in Asana's success by collaborating with both customers and multiple cross functional teams. As a Ren…