Renewals Manager

MongoDB is looking for a driven, results-oriented, and experienced Renewal Manager (Senior IC) to join our Renewals Team in the EMEA region. In this role, you will play a key part in delivering a world-class renewal experience for our customers across the UK, Nordics, and Benelux markets, while driving strong retention outcomes for MongoDB’s business.

Success in this role requires exceptional communication and interpersonal skills, operational excellence, advanced deal formulation and negotiation experience, and the ability to build solid relationships with internal stakeholders. We are looking for a senior professional who thrives in a fast-paced, ever-changing environment and who is motivated by the opportunity to have a major impact on their team, customers, and MongoDB's business.

We are looking to speak to candidates who are based in Dublin for our hybrid working model.

What You Will Be Doing

As a Renewal Manager at MongoDB, you will be responsible for managing the commercial renewal process for our Enterprise Growth customer base, ensuring the seamless continuation of their partnerships with MongoDB and maintaining strong customer relationships. You will work closely with our Sales and Customer Success teams to offer an outstanding customer experience, ultimately contributing to the growth and retention of our customer portfolio within your territory.

Renewal Management

Proactively manage the end-to-end renewal process for assigned customer accounts, owning timelines, coordination, and execution to drive high retention outcomes and maximize Renewal Rates

Work strategically on upcoming renewals, engaging with customers 120 days in advance to secure timely, predictable renewals

Prepare complex renewal quotes and contracts, ensuring accuracy and strict compliance with company policies

Customer Engagement & Services Attachment

Build and maintain strong relationships with key customer stakeholders to understand their consumption patterns, business needs,