Product Operations Specialist - Payments

WHO WE ARE

We’ve come a long way from our origins as a small startup. Today, we’re a truly global fintech company, with over 3000+ people from 80 nationalities, spread across 22 offices on 4 continents. And we’re growing and diversifying faster than ever before.

WHAT WE DO

Our card readers are used by over 4 million merchants to process payments in 36 countries. As we build a world where small businesses can be successful doing what they love, we’re continually expanding our range of products and services.

Starting with mPOS in 2012, we now help merchants connect better to their business, customers, and each other through our rich ecosystem of products and services. These include accounting, online shop and payments, SumUp card and account, P2P, loyalty programs, and business analytics - all in one place.

Our vision as a global fintech company is to build the first-ever global card acceptance brand. We rely on local, autonomous, cross-functional teams that can take an aspect of our product and perfect it from concept to execution.

About the team

The Processing Acquiring team is the engine room of SumUp. We manage the complex integrations with 3rd party acquirers, payment processors, and global card schemes that keep our "acquiring machine" running.

As our ecosystem grows, so does the operational workload of maintaining these critical connections. We are introducing this new Product Operations role to bring clear ownership and structure to operational change management. Your mission is to own and streamline operational change across our payments ecosystem, ensuring that partner updates, scheme mandates, and compliance requirements are implemented accurately and reliably. You will report to the Product Lead and work alongside a cross-functional squad of engineers and product managers in our Sofia hub.

What you’ll do

Own operational change: Act as the single accountable owner for all partner-driven updates within the acquiring ecosystem (e.g., file changes,