Senior Product Operations Manager

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍London | 💰£70,000 - £90,000 + Benefits | 12 Month Fixed-Term Contract ✨

Our Core Banking team⭐

This role spans our Core Accounts operations and you’ll ensure our current, joint, and U16 accounts are supported by robust operations. You’ll sit at the centre of multiple teams — Product, Engineering, Partnerships, Customer Operations, and Risk — and help shape how we engage millions of customers with everyday value.

You’ll be responsible for identifying and project managing strategic, cross-collective initiatives that improve customer experience and operational effectiveness at scale. From launching new products and features to refining existing journeys, you’ll act as the voice of the customer within product squads, ensuring we build with both experience and operational readiness in mind.

You’ll use data and customer insights to spot opportunities, prioritise the highest-impact work, and drive measurable improvements. Alongside this, you’ll bring structure to complex problems, align stakeholders across different teams, and ensure we deliver changes smoothly, compliantly, and with clear outcomes for our customers.

🔑 You’ll play a key role by...

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