People Operations Partner

About Us at GoCardless

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.

At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help!

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

The role

We’re looking for an enthusiastic and motivated People Operations Partner to join our People Operations team. In this role, you'll support our global employees with various people-related processes. You'll ensure that all business-as-usual activities related to onboarding, offboarding, payroll, and benefits are completed accurately and on time with exceptional customer service.

Reporting to the People Operations Manager based in London, you will be responsible for a variety of day-to-day activities within the People Operations Team. You should be eager to learn and reliable as you handle various processes and support the team amid busy and shifting priorities. You’ll gain exposure to various People projects and initiatives aimed at enhancing employee experience, along with opportunities for process improvement and automation.

What excites you

Ensure a smooth and customer focussed experience in all people operations processes and, including coordination with internal stakeholders, and external providers, and handling employee queries.

Delivering insightful analysis by skillfully handling data, helping work better and making smarter decisions.

Leading initiatives for process improvements and identifying process gaps, while designing effective solutions.

Continually refreshing our internal procedures and guides, ensuring they are crystal clear and user-friendly, making your work life smoother and more enjoyable.

Having a passion for technology and an aptitude for creative problem-solving, and seeking innovative solutions.

Support Global Mobility cases where required, helping navigate the process in line with the in country regulations and company policy.

What excites us

Previous knowledge and experience in HR Operations/ Generalist or Specialist role

Strong focus on accuracy and a commitment to maintaining high standards in all People processes

A proven track record in initiating and implementing process improvements.

Experience in thriving within a fast-paced environment.

Creative and curious mindset that brings ideas to life

Good communication skills

Providing exceptional customer service to employees and stakeholders

Ability to work independently and ensure the accuracy of information before entering it into systems.

Previous experience in global mobility is a plus but not essential

The qualities we'd like to see

Agile and Adaptable: ready to navigate change with ease and flexibility in a dynamic environment.

Proactive "Make It Happen" Attitude: eager to bring innovative ideas to the table

Comfortable with Ambiguity: able to find clarity and direction in uncertain situations.

Data-Driven: proficient in data manipulation, with attention to details

Self-starter: always ready to take the initiative and help other team members

Inquisitive Learner: inherently curious, consistently seeki