People Operations Implementation Manager (Fixed Term)

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Locations Available: Lisbon, Portugal or London, UK

Duration: Fixed term contract until December 2027

What you'll do

Cloudflare is undergoing an accelerated global payroll transformation. Our focus is getting the best people to work at Cloudflare and then allowing them to do their best work. We are looking for a technical, operational minded, hands-on and highly motivated People Operations Implementation Manager to join our People Ops team as a dedicated project lead. In this role, you aren’t just doing HR, you are leading the rollout and implementation of a global payroll system (Workday to ADP) across 16 countries.

In this role, you aren't just managing the implementation, you are the architect of our new global payroll operating model from a People Operations perspective. You will manage a team of two People Operations Specialists and act as the primary bridge between People Ops, Payroll, and our HRIS team. You will be responsible for ensuring that as we scale, our processes are standardized, our data is bulletproof, and our transition from project-state to Business-As-Usual is seamless.

Key Responsibilities

Active Implementation Lead: Manage the end-to-end People Operations transition to ADP for 4–6 countries simultaneously, taking joint ownership of the project from initial design through to a stable "Post-Go-Live" Hypercare ensuring long-term operational success.

Standardization: Move away from bespoke local processes. Directly define and build the new standardized payroll operating model. You will create the technical "playbook" that the People Ops specialists will use to ensure consistency across all 16 countries.

Change Management & Knowledge Transfer: Review and finalise post-implementation Standard Operating Procedures (SOPs). You will lead the "shift" in how local teams work, ensuring they move from manual spreadsheets to Workday or AI automation. You will provide training, workshops, and dedicated support to ensure a seamless handoff from the project phase to BAU (Business As Usual).

Operational Excellence: Raise your hand if a solution drifts from company standards or data integrity is compromised. Manage the end-to-end People Operations transition to ADP for 4–6 countries simultaneously, taking joint ownership of the project from initial design through to a stable "Post-Go-Live" Hypercare ensuring long-term operational success.

Data Integrity & Technical Execution: Ensure high-volume