Merchant Services Associate

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

What you’ll be doing

As Merchant Services Associate, you’ll play a vital role in supporting our merchant partners throughout their journey with Wolt. You will be the bridge between our operations team and our partners, ensuring smooth collaboration, top-quality service, and continuous development opportunities. This role is an exciting mix of partner support, process management, and business growth.

Day-to-day in this role you’ll

Providing clear and timely support by proactively responding to merchant partner inquiries;

Educating partners with best practices and long-term solutions to reduce recurring issues;

Reporting system issues or process gaps and contributing to their resolution;

Building strong relationships with internal stakeholders to ensure smooth operations and support process and tool development;

Our humble expectations

Fluent in local language and English is a must;

Tech-savvy and quick to learn and adapt to new tools;

Experience with Excel or Google Sheets is a strong advantage;

Excellent communication skills, both written and verbal;

Strong attention to detail;

Structured and service-oriented mindset;

Self-starter with a can-do attitude and motivation to improve processes continuously;

What we offer

A fast-growing tech co