IT Support Technician (Level 2)

Job Specification: IT Support Technician (Level 2)

We are seeking a skilled Level 2 Technician to provide comprehensive deskside support at our Mossmorran site. This is a fixed-term contract focused on maintaining high-quality end-user computing (EUC) services.

Core Details

Site Location: Mossmorran

Contract Duration: Full time position until end of August followed by Scheduled Visits 1-2 times per week

Estimated Volume: Engineer to support the site for till August

Technician Level: Level 2

Pay of rate: £150 per day

Services in Scope

The successful candidate will be responsible for

Deskside support: PC, laptop, peripherals, software

Printer Support

Staging

Scope of Work & Required Skills

We are looking for a professional with a logical and analytical approach who can work independently while maintaining an intense focus on quality.

Technical Skills

Good general understanding of IT principles such as Networks, Hardware and Domains

Working knowledge of leading software packages such as MS Office and Lotus Notes

Good working knowledge of Windows 10/11 and related software and applications

Good experience in End User device hardware and software troubleshooting

Knowledge of mobile devices, in particular Blackberry and iPhones

Experience with building, configuring, replacing and troubleshooting EUC hardware components

Good Experience in Data Backup Techniques

Familiarity with virtual, MDM and VPN environments

Familiarity with Microsoft SCCM would be advantageous

Knowledge of ITIL and experience of working within an ITIL environment would, knowledge and experience of working in Service NOW

Professional Attributes

Exceptional customer facing skills

Able to communicate clearly and effectively with end users

Accurate record keeping

Good timekeeper

Productive and Efficient

Compliance & Onboarding Requirements

Engineer have to perform Sterling BGV and proceed with onboarding before accessing the site. Also we will have to procure PPE, if engineer doesn't have it.

Sterling check includes

Criminal record check

Govt. ID check

Employment Check (last 5 years)

Educational check

Global Sanctions Check

Motor vehicle record check