2nd Line IT Support & Field Engineer

2nd Line IT Support & Field Engineer | Office-Based (Liverpool) + Regular Customer Site Travel | £30,000 – £34,000 DOE & Great Benefits | Full UK Driving Licence Essential

Not your average Helpdesk role.

We need a 2nd Line IT Support & Field Engineer who's just as happy resolving escalated tickets as they are on-site terminating cable or installing a new network.

You'll own problems end-to-end, work independently, and have real say in front of customers.

IT Answers has a growing UK technical team, with a clear path toward a senior infrastructure or field-project role.

What You'll Be Doing

Resolving escalated 2nd-line tickets — hardware, software, networking, M365, AD, DNS/DHCP, VPNs, firewalls, VLANs, Wi-Fi

Attending customer sites for reactive fixes, installs and infrastructure projects

Installing/replacing PCs, printers, access points, switches, firewalls and routers

Installing and terminating Cat5e/Cat6 cabling, patch panels and cabinets

Keeping documentation, network diagrams and handover notes sharp

Covering the field rota during busy periods, holidays and sickness

What You'll Bring

2nd-line support, infrastructure or MSP engineering experience

Strong Windows troubleshooting + hands-on Microsoft 365 admin

Active Directory, Group Policy, TCP/IP, DNS/DHCP/VPN/VLAN/firewall knowledge

Experience installing and terminating Cat5e/Cat6 cabling and network kit

Confidence attending sites independently, with strong customer-facing skills

Full UK driving licence (essential)

Bonus: MSP background, UniFi/Fortinet/SonicWall/DrayTek, Windows Server, Intune, VoIP, fibre/structured cabling, rack installation, Cyber Essentials, RMM/PSA platforms, or relevant certs.

What's In It For You

£30,000–£34,000 DOE

Genuine variety — no two weeks the same

Real progression toward a senior infrastructure/field-project role

Supportive, growing technical team

What’s Next

If you have the enthusiasm and skillset to hit the ground running on this 2 Line IT Support & Field Engineer position, we would love to hear from you. APPLY NOW for immediate consideration.