3rd Line IT Support Engineer

3 Line IT Support Engineer - Dudley (2 days WFH) - MSP - up to £42K (DOE)

Due to continued growth, a leading Microsoft Gold Partner based in Dudley is looking for a 3 Line IT Support Engineer to join the team.

As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. You'll be joining an expanding, proactive, and strongly motivated team, as well as an opportunity to excel your career transformation.

Key Skills required

Windows Server 2022/2019/2016, OS 11/10

Office 365 & SharePoint administration

Microsoft Exchange

Virtualisation Technologies (VMware ESXi, Hyper-V)

Remote Desktop technologies (RDS, Citrix, Azure Virtual Desktop)

Remote Monitoring & Management (RMM) technology e.g. Datto, N-Able

Experience with Security technologies i.e. DLP

Backup Technologies

Ideally previous MSP experience / customer facing role

Familarity the ConnectWise, HaloPSA or equivalent ITSM tools will be highly advantageous.

The position entails assisting with T1 & T2 support and managing T3 requests, including precise call logging and appropriate escalation procedures. Collaboration with fellow Service Desk members and line management is essential, fostering a culture of shared experiences and skills when relevant.

As the 3 Line IT Support Engineer, you will have

Strong communication skills, both face to face and over the telephone

Proficient in delivery accurate and clear reports to end users and management tiers

Background in client admin and support

Knowledgeable in network and server admininistration and support

Ability to provide a secure, high-performance, reliable service to sophisticated and demanding end users

Willing to assist the Service Desk Management team as needed

Actively contribute by sharing skills and experience with the team.

Company benefits include

Starting salary £38K-£42K DOE

25 days annual leave + bank holiday

Hybrid Working (2 days WFH)

Company pension scheme

Private healthcare

Plus much more

Interested? Don't worry if your current CV isn't up to date - please reach out to Gianluca @ circle recruitment (dot) com

Key words: Windows Server, 3rd Line IT Support, 2nd Line, Technical support, office 365, azure, vmware, networking, MSP, dudley, birmingham, wolverhampton, stourbridge, west midlands, worcestershire, kidderminster,

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