IT Support Specialist

About the opportunity

At N26, our Internal IT team (IIT) is dedicated to optimising and automating manual tasks to support the company. We are transitioning from traditional IT to an approach that empowers our users to resolve their own requests efficiently using Mobile Device Management (MDM) systems, self-service portals, and other automated solutions.

Our IT Support team provides world-class customer service to all employees, acting as the first point of contact for any internal tech-related queries. The team serves as a single point of contact, responsible for triaging and escalating issues to the appropriate teams when necessary. Collaboration and harmony between our core teams are encouraged and supported at all levels.

If you enjoy making people's lives easier and have a positive, proactive attitude, we are looking for you!

In this role, you will

Provide IT support to N26 employees to resolve technical issues.

Support end-user devices and systems including macOS, Windows, iOS, Android, and ChromeOS.

Manage and support N26 tools and applications such as Google Workspace, Kandji, Intune, Jira, Confluence and ServiceNow.

Respond promptly to service issues and requests.

Deliver technical support across the company.

Assist with IT onboarding and training for new employees.

Develop, update, and maintain IT documentation, including internal process documentation and user guides.

Manage hardware and software asset inventory, ensuring accurate record-keeping.

Design and execute projects to enhance systems and operations.

Since IT Support and IAM Operations are a part of the same team you will become familiar with basic IAM Operation tasks so can leverage each other's skillset when required.

What you need to be successful

Ability to independently manage and prioritise workload effectively.

A proactive, organised, and service-oriented work style with a commitment to meeting Service Level Agreements.

Relevant academic qualifications or equivalent expe