IT Support Analyst

IT Support Analyst | Liverpool | £30,000 - £34,000

Are you an experienced IT Support Analyst who enjoys providing hands-on, face-to-face support and taking ownership of technical issues through to resolution?

We’re recruiting an IT Support Analyst to join the IT Services team of a leading international professional services organisation, supporting a large UK user base from their Liverpool office.

Key details

Salary: £30,000 - £34,000

Location: Albert Dock, Liverpool

Hybrid working: 3 days per week in the office

Hours: Monday to Friday, 9:30am - 5:30pm

1st and 2nd line support environment

What’s on offer

Hybrid working with a great Liverpool waterfront location

Exposure to a broad Microsoft technology environment

Opportunity to support specialist legal and business applications

Involvement in IT projects, rollouts, testing and service improvements

Collaborative environment with opportunities to develop your technical knowledge

What you’ll be doing

Providing 1st and 2nd line IT support via phone, email, walk-up and deskside support

Supporting Microsoft 365, Windows 11, Exchange and Active Directory

Troubleshooting hardware, software, user access and application issues

Supporting legal-specific applications and document management systems

Logging, managing and resolving incidents within agreed SLAs

Taking ownership of technical issues through to resolution or escalation

Supporting joiners, movers and leavers, including account and access setup

Carrying out proactive floor-walking and providing visible IT support

Assisting with IT projects, software rollouts, testing and business changes

Working closely with senior analysts and wider technical teams

What we’re looking for

Minimum 2 years’ experience within an IT Support, Desktop Support or Service Desk role

Strong Microsoft 365 knowledge

Good Windows 11 support experience

Active Directory experience

Microsoft Exchange knowledge

Strong troubleshooting and problem-solving skills

Excellent communication and customer service skills

Experience with iManage or another document management system would be advantageous

ITIL knowledge would be beneficial

Previous legal or professional services experience would be advantageous

You’ll suit this position if you’re approachable, proactive and comfortable supporting users at all levels of a business. You should enjoy taking ownership of problems rather than simply passing tickets on, while remaining calm and professional in a busy environment.

Interested in taking the next step in your IT support career? Apply today to find out more.

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds.

Due to the high volume of applications, if you haven’t heard from us within 2 working days, please assume your application has been unsuccessful on this occasion.