IT Support Analyst

IT Support Analyst

Renowned global law firm with an exciting growth trajectory is seeking a proactive and customer focused IT Support Analyst to join the firm’s IT department in Liverpool. In this role, you will be first point of contact for all IT-related queries across the firm, providing face-to-face and remote technical support to Lawyers and Business Services professionals in a fast-paced and rewarding environment.

What’s on Offer

Salary to £34,000

Hybrid working (3 days office / 2 days remote)

Fantastic employee benefits

Liverpool Office

IT Support Analyst – What you’ll be doing

Act as the first point of contact for IT support, providing face-to-face, telephone, email, and remote assistance to users across the firm.

Log, prioritise, troubleshoot, and resolve incidents and service requests, escalating more complex issues where appropriate.

Configure, deploy, maintain, and support desktops, laptops, mobile devices, printers, peripherals, and meeting room technology.

Support Microsoft Windows, Microsoft 365, Active Directory, Microsoft Entra ID, legal applications, and document management systems.

Manage user accounts, access permissions, password resets, and the IT onboarding and offboarding process, including hardware and account provisioning.

Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system.

Liaise with third-party suppliers and perform routine system maintenance, software updates, and equipment builds.

Ensure compliance with IT security, data protection, and cybersecurity policies, while supporting IT projects and technology rollouts.

IT Support Analyst – What we are looking for

Previous experience in an IT support or service desk role is essential.

Law firm experience is highly advantageous.

Experience supporting Microsoft 365, Outlook, Teams, and Office applications.

Basic understanding of Active Directory and user account administrations.

Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN.

Experience with desktop hardware, laptops, printers, and mobile devices.