IT Support Engineer

IT Support Engineer Remote / Bromsgrove / Birmingham / Wolverhampton – Hybrid Up to £35,000 – pro rata for 6 Month FTC

VIQU are partnering with a leading organisation to recruit an IT Support Engineer to join their end user computing support function on a 6-month fixed term contract. This role will involve providing first line and some second line technical support across hardware, M365, access management, and EUC services, handling requests via ServiceNow as well as face-to-face user interactions. You will be part of a wider support team working across UK and offshore colleagues, with access to established ServiceNow documentation and knowledge articles to support efficient resolution of incidents. The role offers a hybrid working pattern with two days per week on site following an initial onboarding period.

Key Responsibilities of the IT Support Engineer

Provide first line and some second line IT support across EUC services, including hardware, software, and access requests

Log, manage, and resolve incidents and service requests via ServiceNow in line with SLAs

Support M365 applications and user access issues, ensuring minimal disruption to end users

Troubleshoot and resolve desktop, laptop, and peripheral hardware issues

Deliver face-to-face support for on-site users when required

Escalate more complex issues appropriately to internal technical teams or offshore support functions

Maintain accurate documentation of issues, resolutions, and updates within ServiceNow

Support user onboarding, account setup, and access provisioning activities

Work collaboratively within a wider IT support function to ensure consistent service delivery

Key Experience Required of the IT Support Engineer

Previous experience in a 1st line or 2nd line IT support / Service Desk environment

Strong working knowledge of M365 administration and user support

Experience using ServiceNow or similar ITSM ticketing systems

Familiarity with EUC support including hardware, software, and access management

Understanding of Active Directory / Entra ID and user account administration (desirable)

Exposure to Azure or cloud-based environments (desirable)

Experience working in a regulated or controlled environment (beneficial)

Strong troubleshooting skills with a customer-focused approach

Excellent communication skills with the ability to support both technical and non-technical users

Apply now to speak with VIQU IT in confidence, or reach out to Katie Dark via the VIQU IT website.

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IT Support Engineer

Remote / Bromsgrove / Birmingham / Wolverhampton – Hybrid

Up to £35,000 – pro rata for 6 Month FTC