IT Support

ABOUT ELEVENLABS

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.

We have expanded from voice into three main platforms

- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

- ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

HOW WE WORK

- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

- Excellence everywhere: Everything we do should match the quality of our AI models.

- Global team: We prioritize your talent, not your location.

WHAT WE OFFER

- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

ABOUT THE ROLE

We’re looking for a TechSupport Engineer based out of our London office. This is a hybrid role - 4 days per week on-site and one day working from home.

WHAT YOU'LL DO

- Device lifecycle management: assist with laptop procurement, setup, returns, and secure wiping

- Office IT support: provide on-hand support to our colleagues in our London office

- AV support: ensure meeting rooms and AV equipment are running reliably

- End-user support: handle inbound support requests and be a friendly first point of contact for the team

- Onboarding: run IT onboarding calls for new joiners

- New IT projects: contribute to Tech Ops initiatives

- Automation and tooling: build automations and Slack bots to streamline repetitive work

- Documentation: write and maintain clear internal IT documentation and guides

WHAT YOU BRING

- A friendly, end-user focused attitude. You genuinely enjoy helping people solve problems.

- Strong organisational skills and a proactive mindset

- Comfort with common IT fundamentals (macOS, networking basics, SaaS tooling)

- A willingness to learn new tools and technologies quickly

- Clear written and verbal communication skills

BONUS

- Prior experience in a high growth / startup environment

- Experience in a customer or public-facing role

- Familiarity with