Datadog
Paris, France
Full-time
about 4 hours ago
The Enterprise IT Support team is responsible for the hardware and software that Datadog employees around the world use on a daily basis to…
The Enterprise IT Support team is responsible for the hardware and software that Datadog employees around the world use on a daily basis to successfully do their jobs. This means providing excellent customer service to our employees to support thousands of endpoint devices such as macOS, iOS, Chrome OS and Windows. In addition you will support software as a service (SaaS) solutions like G Suite, Slack, Zoom, Jamf, and more. As an Enterprise IT Technician I for the IT Support team, you will help ensure our ever growing user base has everything they need to do their job. You will onboard new hires, support existing ones, and make sure the technology in our offices is working.
At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
Provide best-in-class customer service and technical support for our employees
Deploy laptops as part of onboarding and refresh cycles
Assist with new hire orientations covering policies, best practices and services used within Datadog
Handle general ticketing, account management, and problem escalation
Maintain hardware and software inventory
Work with global counterparts to improve processes and consistency across the org
Support unified communications needs for Datadog employees in conference rooms and other common areas
Create and maintain internal and user facing documentation
Leverage a foundational understanding of and curiosity about AI tools to optimize daily workflows.
Participate in deployment and security related projects
Participate in the IT Support on call rotation
1+ years of experience in an IT Support role, preferably supporting a corporate environment
You love working in a team and helping people
You have a genuine curiosity about AI trends and enjoy discovering new ways to automate repet
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
The Enterprise IT Support team is responsible for the hardware and software that Datadog employees around the world use on a daily basis to…