Internal Account Manager

As an Internal Account Manager in the healthcare distribution sector, based in Trafford, Manchester. You'll play a key role in managing client relationships and supporting sales operations. This role is all about ensuring smooth day-to-day communication with clients and helping the sales team achieve their targets.

Client Details

This role is with a company in the distribution and retail industry, located in Manchester.

Description

Manage a portfolio of strategic customer accounts, acting as the primary office-based point of contact and building strong relationships with key stakeholders.

Support customer retention and account growth by maintaining regular communication and coordinating activity between customer visits.

Follow up on quotations, commercial opportunities, and identify cross-selling and upselling opportunities to maximise revenue.

Coordinate contract mobilisation, implementation, and customer action plans to ensure smooth onboarding and ongoing account success.

Deliver excellent customer service by managing enquiries through to resolution, meeting SLAs, and escalating commercial risks where necessary.

Maintain accurate account administration, including pricing schedules, product updates, samples, product trials, and CRM records.

Support Quarterly Business Reviews and collaborate with internal teams to ensure seamless service delivery and effective account management.

Work closely with Account Managers, Procurement, and operational teams to improve customer satisfaction, drive commercial opportunities, and support the continued growth of strategic accounts.

Profile

The ideal candidate should have

Strong commercial awareness

Excellent written and verbal communication skills

Highly organised

Strong Microsoft office skills

Excellent attention to detail

Ability to manage multiple priorities

Desirable

Care Sector experience

Tender support experience

Project coordination

Pricing administration

Job Offer

Annual salary of £30,000 with up to 25% bonus - OTE £37,500

A permanent position based in Manchester, providing job security and stability.

Opportunities for professional development and career progression within the retail industry.

Supportive team environment within the customer service department.

Access to a range of benefits to support your professional and personal growth.

If you're interested in this role, apply now.