Internal Account Manager

About The Role Internal Account Manager – Tamworth

Working within the Key Account team, the Internal Account Manager will be responsible for proactively account managing several high-profile clients. A Strategic approach is integral to the role, developing and sustaining solid relationships with customers to ensure a high level of account management, developing opportunities, retaining business and ensuring the overall Customer Experience is to a high level

Role and Responsibilities

Drive the customer contact strategy plan through salesforce.com to protect and grow business from a portfolio of existing customers.

Retain, develop, and close sales deals over the phone.

Working with colleagues within the Key team to contribute to the strategic approach of the business

Accurately forecast and deliver against revenue targets.

Focus on the effectiveness, efficiency, and quality of sales activity not just the quantity.

Work closely with Customer Service and Customer Relations to ensure customers receive a best-in-class service and ensure cancellations are kept to a minimum.

Pass prospects/leads of the appropriate level to the relevant departments within the sales office when not school related.

Use the CRM system to effectively record, manage and develop opportunities.

Always look to improve the Sales Process and the way things are done.

Focus on the root cause of problems and help identify ways to solve them.

The right person will be an experienced Telesales professional who thrives in a fast-paced commercial environment and is relentless in their approach to winning and protecting revenue. They will be capable of working as a team in developing an account strategy to win, protect and grow Academy Trusts.

They will be outgoing and self-motivated with the ability to bring positive energy and focus to their team and colleagues across the business. Open to change they will bring their ideas and work with their TMs and the team improve the way things are done.

Knowledge & Skills required

Excellent Communicator

Builds rapport with customers easily

A commercially savvy, analytical thinker

Spots opportunities and capitalises on them.

Demonstrates understanding of sales methodologies.

IT savvy

Demonstrates experience in onboarding, protecting, and growing named accounts to deliver against revenue targets.

Demonstrates PHS core values with a Proven track record in a sales account manager role, ideally in the industry.

Experience of using a CRM system, preferably SFDC, Microsoft Office suite.

Has high energy and pace.

Thrives in a demanding sale environment.

Has high professional and personal standards

Can be decisive and resilient.

Is someone who can challenge, respectfully, constructively, and effectively

Min employment 12 months

In return for your commitment and expertise, you will receive

Basic salary of £29,050.00, OTE £44,490.00

Pension Scheme

Access to our Digital GP service for you and your family.

Ongoing career and development opportunities.

23 days annual leave plus bank holidays.

Up to £1000 savings at major high street stores and supermarkets with PHS Perks.

Free Parking

ILM accredited training offered

Holiday buy and sell scheme.

Full training, support and opportunities to progress.

If you want a career with a well-established company, where you’ll be appreciated for the quality of your work, we would love to hear from you. Apply now.

phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 63 years of business. Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.