Digital Support Apprentice

Why DBM?

DBM have served the UK food industry since 1997. They are a food packaging and hygiene supplier to hundreds of food and beverage processors across the country. They work closely with leading names in several food and drink industry segments and have built a reputation on exceptional customer service and close, lasting relationships with their customers. Quite simply, they do whatever it takes to deliver their customer’s needs and keeping them doing what they do best.

They are looking to expand their Digital Team by recruiting a Digital Support Apprentice! This apprentice will work towards an SCQF Level 6 Qualification based in their Broxburn office.

Responsibilities

Answer incoming calls and emails professionally, providing excellent customer service at all times.

Process customer orders and quotations accurately and efficiently.

Support the sales team by preparing data, reports, and insights using Excel and Power BI.

Maintain and update customer and product records in Maximizer CRM.

Assist with invoicing and process financial transactions using Sage.

Coordinate deliveries and liaise with suppliers to ensure smooth order fulfilment.

Build and maintain positive relationships with customers and colleagues.

Use digital tools (Excel, Sage, Power BI, Maximizer CRM) to streamline workflows and improve customer experience.

Identify and suggest opportunities for process improvement through digital solutions.

What do they need from you?

Strong communication and organisational skills.

Good attention to detail.

Confident using Microsoft Office applications.

Positive attitude and willingness to learn.

Ability to work independently and as part of a team.

Salary: £18,000 per annum.

Working hours: Monday to Thursday, 9am – 5pm, Friday, 9am - 4pm.

Benefits

Full training and ongoing support

Friendly and supportive working environment

Opportunity for career development and progression

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.