Digital Support Apprentice

About Dow Group

Dow Group are a family run waste management company based in Cumbernauld who are committed to tackling the events of climate change and were the first recycling firm in Scotland to turn rubbish into fuel. They are a sustainable waste management firm who take their private and public sector customers’ rubbish and recycle it. With over 40 years’ experience their services include skip hire, bin hire, tipper hire, renewables and civil engineering.

About the role

Due to continued growth, they are looking for a confident and hardworking apprentice to join their team to provide support to their business support team! If working for a company who take the effects of global warming seriously then this is the role for you.

Responsibilities

Working as a first response to customers and clients with regards to orders and diary bookings

Becoming a superuser in their bespoke skip hire system Weighsoft to process customers' orders and update booking records

Support the finance function by assisting with preparing information for sales invoices

Using templates via Microsoft Word to provide customers with price quotes and then sending these via Outlook

Using online shared drives to collaborate with the Waste Management and Pick up teams to organise jobs

Utilises Microsoft Packages daily in relation to updating pricing information for requested products and services particularity within Excel

Desirable skills

Keen to learn

Salary: £14,560 per annum

Working hours: Monday to Friday, 9am – 5pm or 8.30am – 4.30pm ( to be agreed at job offer)

Benefits

Company pension

28 days annual leave

Future prospects

Progression routes available to other roles for example an account manager or helpdesk operator.

Important information

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.