Customer Account Manager

I am pleased to be working with a market-leading, Bolton-based client who are looking to add to their well-established team. They are looking for an attentive and proactive Customer Account Manager to join their operation on a full-time, permanent basis.

Role Purpose

This is an exciting opportunity for someone who enjoys building relationships, delivering excellent service, and supporting business growth within a busy multi-depot environment, working with National and B2B customers.

As the first point of contact for customers, you will play a key role in handling enquiries, processing orders, preparing quotations, and supporting both new and existing accounts. You will collaborate closely with internal teams, suppliers, and account managers to ensure a seamless customer experience while contributing to sales growth and profitability

Salary ranges from £26,000 to £28,500

Mon-Fri 08:30-17:00

32 days holiday inclusive of bank holidays

Option to buy additional holidays

Healthcare plan

Progression and development opportunities

Join a supportive, practical depot environment

Hands-on, varied role with plenty of customer interaction

Work closely with a friendly team across sales, operations, and workshop functions

Day-to-Day of the Role

Respond to customer enquiries via telephone, email, and web platforms in a professional and timely manner

Manage customer requests, quotations, purchase orders, and sales enquiries through to completion

Build strong working relationships with National Accounts, Key Trading Accounts, and new customers

Support the onboarding and adoption of B2B trade portal platforms

Identify upselling opportunities and promote new products where appropriate

Use CRM and Orderwise systems to accurately manage quotes, orders, and customer information

Follow up quotations and record outcomes and lost sales reasons

Process returns and credits in line with company procedures

Liaise with suppliers regarding products, pricing, and parts enquiries

Deliver excellent customer service and resolve or escalate complaints where necessary

Maintain compliance with GDPR, Health & Safety, and company procedures

Continuously develop product knowledge and systems understanding through training

Specification

Previous experience in a customer service, sales support, or internal sales role (ideally within plant hire, construction, or groundcare sectors)

Excellent communication skills, both written and verbal

Strong organisational skills with the ability to manage multiple tasks effectively

A positive and professional approach to customer relationships

Good IT skills and confidence using digital platforms and CRM systems

Commercial awareness with the ability to identify sales opportunities

A team player with strong attention to detail

Ability to thrive in a fast-paced environment

If this opportunity sounds like the right fit for you, and you meet the criteria above, we encourage you to apply today!