Customer Account Manager

Role: Customer Account Manager

Location: Field Based - London (Regular customer meetings & travel required)

Hours: Full-time

Pay: £237 - £281.93 per day (PAYE) or £318.03 - £378.33 per day (UMB)

Contract: 12-month Maternity Cover Contract (Inside IR35)

An excellent opportunity has arisen for a Customer Account Manager to join one of our longstanding global healthcare clients on a 12-month maternity cover contract, inside IR35.

This role will focus on managing and developing existing customer relationships across healthcare accounts, supporting service delivery, retention, growth and operational performance within a highly collaborative environment.

Benefits

25 days holiday + bank holidays

12-month maternity cover contract

Travel expenses covered

Opportunity to work within a leading global healthcare organisation

Exposure to NHS stakeholders and managed service environments

Collaborative and field-based working environment

The Requirements

Previous customer account management experience within healthcare or diagnostics

Diagnostics supplier experience highly desirable

Managed service experience advantageous

Strong stakeholder engagement and relationship management skills

Strong Excel skills essential

CRM or Salesforce experience beneficial

Ability to manage multiple customer meetings and priorities

Comfortable travelling 1-2 days per week

Laboratory background desirable

Able to start ASAP or within a short notice period

The Role

Manage and develop relationships with existing customer accounts

Support customer retention, account growth and service performance activities

Lead operational, financial and service review meetings with customers

Coordinate issue resolution with internal and external stakeholders

Support contract management and account performance activities

Work closely with NHS stakeholders and internal cross-functional teams

Maintain accurate customer records and reporting systems

Deliver a high level of customer experience and account support

If you're keen to join an exceptional team who can offer strong customer exposure, collaborative working and the opportunity to support strategic healthcare partnerships, then please apply to this Customer Account Manager role below or call Chloe McCausland on between 8:30am - 5:00pm.