KeyStep

Chief of Staff

Monzo
London, UK
about 6 hours ago
full-time

Skills & Technologies

BudgetingSocial MediaCustomer ServiceMakeBenefitsReportingLeadership

Job Description

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍London | 💰 £86,000 - £115,000 + Incentive Awards tied to your performance + Benefits ✨

Our Core Banking team⭐ At Monzo, we’re building the one app you can rely on to run your entire financial life. From budgeting and saving to mortgages, investments and business banking, our mission is to make money work for everyone.

We’re looking for a Chief of Staff to join our Core Banking team, reporting directly to the General Manager of Core Banking. This is a high impact role partnering closely with senior leaders to help drive strategic priorities, improve organisational effectiveness, and ensure we execute brilliantly across a complex and fast moving area of the business.

You’ll act as a strategic partner and operational leader, helping create clarity, alignment and momentum across teams. You’ll balance long-term thinking with hands on execution, helping leadership teams make better decisions, move faster, and stay focused on what matters most.

This role is ideal for someone who thrives in ambiguity, enjoys solving complex organisational challenges, and is excited by the opportunity to influence at scale.

🔑 You’ll play a key role by...

Acting as a trusted

Company & Role Analysis

JobSeeker+
Likely perks
Private MedicalPension25+ Days HolidayStock OptionsLearning BudgetFlexible Hours
Culture & working style

Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.

Market salary range

£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)

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Working at Monzo

Monzo aims to foster an inclusive, caring, and empathetic workplace culture, prioritizing problem-solving for customers. The company promotes an open, collaborative environment, entrusting employees with flexible working hours and autonomy. They are committed to diversity and inclusion, striving to ensure every team member feels a sense of belonging and can perform their best work.

Perks

Remote WorkingFlexible HoursPensionLearning BudgetParental LeaveMental Health SupportLife Insurance25+ Days Holiday

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