Chief of Staff, Design

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍London (UK) | 💰 £75,000 - £95,000, Incentive Awards tied to your performance + Benefits | Hear from the team ✨

⭐ Our Design team

We’re looking for a Chief of Staff to partner closely with our Chief Design Officer, to drive the impact that she and our talented Design team (Brand Design, Product Design, User Research) can have across the business, product, and brand.

Having a Design leadership background is highly desirable. You’ll at least need to understand Design, and recognise its strategic value for Monzo, with an eye for style, quality, and impact.

Your superpower will be in creating efficient processes, complex programme management, and crafting clear narratives through excellent communication, to align and elevate our Design efforts, also partnering closely with peers in Marketing and Product.

You’ll play a pivotal role in propelling our international expansion efforts by empowering our Chief Design Officer, and the wider Design org, amplifying overall effectiveness, and helping us achieve our strategic company goals.

🔑 You’ll play a key role by…

Developing a system that creates (actionable) visibility of key work across our customer exp