1st Line Service Desk Engineer

Role: 1 Line IT Service Desk Engineer

Onsite: 5 days

Contract Role: 3 months

Location: Bolton

Salary/Package: £140pd - £180 pd - PAYE

About the job

Our client are the UK's largest independent provider of high-quality special needs education, empowering every child to thrive through personalised learning and opportunity.

They are looking for a dedicated and customer-focused 1st Line IT Service Desk Engineer to join their Central IT Team. You'll provide responsive, high-quality technical support across our offices and schools ensuring colleagues are equipped with the tools they need to deliver exceptional outcomes for the children and young people we support.

Key Responsibilities

Act as the first point of contact for all IT-related queries across the organisation

Respond to and resolve incidents and service requests, providing timely updates to users

Escalate complex issues to 2nd Line Engineers or the IT Service Desk Manager

Accurately log and document incidents, requests, and resolutions

Support users with hardware and software troubleshooting

Configure and maintain user accounts and permissions

Install, set up, and support applications across user devices

Provide printer, laptop, mobile device, and tablet support

Assist with connectivity and hardware across remote sites

Contribute to and maintain internal knowledge base articles

Identify opportunities for process improvements and enhanced efficiency

Engage positively with colleagues across OFG, supporting a collaborative IT culture

Experience, Skills & Qualifications

Essential

Strong customer service skills, with the ability to communicate clearly and professionally

Working knowledge of hardware, software, and operating system support

Ability to diagnose basic technical faults and resolve issues methodically

Ability to prioritise workload, work under pressure, and meet deadlines

Strong organisational skills and attention to detail

Ability to work independently and take ownership of tasks

Excellent interpersonal and problem-solving skills

Working knowledge of Microsoft applications and service desk systems

Desirable

1-2 years' experience in a 1st line support or technical service desk role

Experience with Microsoft 365, Active Directory, Azure, or cloud-based solutions

Basic understanding of networking, virtualisation, or IT security

Experience supporting hardware/software across various devices

Familiarity with Jamf or Microsoft Intune

Knowledge of ITIL principles

Working towards or holding a relevant IT qualification

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.