Wolt
Bucharest, Romania
Full-time
7 days ago
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started wit…
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
What you’ll be doing
You will lead a team of leads and schedulers across our shared service centres, ensuring accurate and efficient workforce scheduling that supports strong service delivery. You will partner with cross functional teams to optimise forecasting, improve processes, and drive continuous improvements in WFM performance.
Lead and develop a team of 3-4 local leads and their respective teams, supporting their growth and performance
Define and execute scheduling strategy for the upcoming months across all our shared service centres
Build and improve scalable scheduling routines to ensure accuracy and consistency
Collaborate closely with Planning and Intraday teams to align forecasts and coverage
Analyse data to generate insights and improve scheduling accuracy and service levels
Identify opportunities for automation and process improvements across WFM practices
Our humble expectations
At least 2 years of experience leading a team
At least 2 years in a WFM role
Hands on experience with scheduling in a contact centre environment
Strong understanding of forecasting, capacity planning, scheduling and real time management
Ability to work independently and solve complex problems in ambiguous situations
C
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started wit…
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started wit…